Packages 2024 | Capacity: 1000 pax | Connected to KL Sentral transportation hub; Railway (LRT & Komuter, linked to MRT), bus and Nu Sentral Shopping Mall, Hilton Kuala Lumpur is located in a very strategic area, perfect for traveling to the airport and KL city. Wedding guests were impressed with the good service, lovely table setting with fresh flowers, decorations and the fine dining experience. Dainty appetizer, delicious food and dessert. They know how to create a memorable wedding party. The after party is good too.
Negative comments: Couple was told on the wedding day the wine they had chosen more than a month ago was not available. The hotel informed the couple that the guests could adjourn to Zeta Bar for after-party. However the bar was not open on that night. Perhaps they have to be more attentive to details and manage disappointments considering the expectations from the customers.
|Sentral Ballroom at Level 6
|Grand Ballroom foyer
We attended a wedding reception lunch at the hotel last Saturday. I was impressed with the good service, lovely table setting with fresh flowers, deco and the fine dining experience. The appetiser was dainty, loved the soup, mullet was done well but I was so looking forward to parsnip, it came hidden underneath my mullet. Enjoyed my mango,raspberry sherbert and yum cheesecake. We ran out of wine too soon at lunch. All said and done it was a wedding party to remember. Loved the after lunch partying too, DJ do something about your music!
We recently held our wedding reception at KL hilton,grand ballroom. On the day of our wedding, at 3pm, the hotel staff told us that the wine we had chosen more than a month ago was not available. We were given 1(ONE) option to choose from,which tasted totally different from what we had chosen originally. After talking to the director of F&B, she offered us an alternative which was much better. She was also very apologetic and helpful but refused to share with as to why our original wine was unavailable.
At the dinner reception around 7.30pm, I was informed that there was an issue with the sound system in the ballroom. When I arrived there, I realized the problem was that the hotel did not have a cable to hook up the sound system that my 3rd party vendor had supplied. Hilton KL was informed of the vendor a week in advance.So why was this cable not available? When i arrived at the ballroom and demanded that they get the cable and sort out the problem, the cable miraculously appeared after 15 mins. Is it necessary to trouble the groom with such petty issues on his wedding day?!?
During our planning stage, we were informed that the ballroom was available till 1am on that night and that we could adjourn to Zeta Bar, just one floor below the ballroom. After inviting all my partying guests to the after party, we were informed, on the night itself that zeta bar was not open as it was a sunday. Why was this not made known to us and instead we were given the information that it was open! Does your staff not even know the opening hours/DAYS of your in-house facilities?
There were a myriad number of smaller issues but the main things that i’ve brought up here, I’ve also made known to my point of contact with KL Hilton during the debrief after the wedding. The response that I’ve gotten from him is ridiculous. Instead of just apologizing, he has come up with excuses and absolved themselves;
stating that we did not make a booking at zeta bar, else they would have told us it was closed;
that they had provided 2 options of wine for us to choose from, when they actually only provided only 1(ONE) choice;
that the sound system was working fine even though it wasn’t hooked up to the 3rd party sound system; why would I not want the system hooked up to my supplier’s when i’ve already paid for it?
Having attended several weddings at the KL Hilton in the past, we had the impression that KL Hilton was beautiful and that the staff were professional and efficient, we decided to celebrate our union there despite having to spend a six-figures, but with this level of service, it is definitely not worth your money. I’ve initially refrained from making this issue public but after the response from your hotel staff, I find it absolutely disappointing and couples who are planning their weddings in the future should know of the traps.
Hilton Kuala Lumpur
FB Page: https://www.facebook.com/hiltonkl
Add: 3 Jalan Stesen Sentral, 50470 Kuala Lumpur, MALAYSIA
Contact Weddings Team: +603-2264 2277
Malay: RM3588++ per table
Indian: RM3888++ per table
Capacity: 1000 pax (Grand Ballroom Banquet of10)