No. 1 Shuttler’s Choice: Anovia Bridal, Penang

I have the same problem with them, the worst part is I m working oversea no time to chase that y I haven't got my album and my photo shooting was February 15. Overall service quite ok but the album design lame n not able to contact,not even reply email

After reading the above comments, I'd like to share my unfortunate experience and warn happy couples that are getting married soon to stay away from Anovia to avoid disappointment and inconvenience.

I took the pre-wedding package and ROM package from Anovia not long ago. During the signing up package, all was fine and we were encouraged to LIKE their Facebook page / Instagram. We did, thinking nothing could go wrong with the most expensive bridal studio in Penang.

Multiple dress selection session (select pre wedding dresses and ROM dress were done separately) were slightly inconvenient but still ok but I felt like we were passed to different people to attend to us, we expected 1 person to handle both our photoshoots and ROM for easy follow up. After our pre-wedding photo session, we did not worry about the end results because again they claimed to be the best in Penang. The end results were quite disappointing. When you pick a long tail dress you expect the tail to be photographed all the way to the end, right? Many of the shots are without the tip of the tail/dress. I may not be an expert but I know how wedding photos should look like. What we have seen on their tablets / sample albums are all taken by their former chief photographer that took for Lee Chong Wei. I was secretly told by their staff that the chief photographer has left Anovia to open a new studio in Karpal Singh Drive. Staff dare not disclose the name of the studio.

Many of the shots cannot be used because my dress were not properly organised. Will you pick a shot where you dress is twisted to the right? A team of 4 people and none of them bothered to align my dress or at least let me know and I can do it myself. Anyway, the outcome of the photos are truly disappointing. Then comes my ROM.

ROM was fun because friends and family were there to watch us exchange vows at the chapel BUT it was a whole 3 hour photo session. We had no chance to speak and mingle around with our family and guests. The guests had no chance to finish their pieces of cake and was being called repeatedly for photo shots. It was not an ROM ceremony, it was a ROM photo session. After ROM, we were scheduled to select photos after 2 weeks but it was cancelled because the photos are not ready, and was repeatedly rescheduled for many times despite weekly reminders. None of the staff were following up, even the Manager. Our family and friends have been waiting for too long for the photos. We also need the photos to make slideshow for our wedding reception! If you are wondering, yes ROM package only gives you a poor quality photobook without slideshow. We tried all ways to chase for the ROM photos for almost 3 months until 3 days prior to our wedding dinner. Anoxia was not at all apologetic and our wedding reception photographer had to rush for the slide show. Is this professional? The ROM package is RM9,999 fyi.

I was overall very unsatisfied with the service and I want to share my unfortunate experience with happy couples who are getting married, to stay away from Anovia. You may have read many good reviews on Facebook but think again, many of the review are posted during the signing of package (because they have a team of staff who takes good care of you, refill your tea etc) or immediately after the photo session (a warm and welcoming team and friendly crew). Those who really take the trouble to make known to others of their bad experience after the whole process are only a few. I want good photos, not a cup of good tea or a friendly photographer who can't take good photographs.

I do not want compensation nor a refund, I definitely will find ways to report such bad service to any authority or perhaps the Consumer's Association of Penang (CAP) if they accept such report. We need to report bad services be it at a restaurant or bridal studio. If not, many people will continue be cheated because of the misleading reviews on Facebook. Those who have had bad experience with Anovia, please continue to share your experience and save more people!