Packages 2018: Chinese/ Indian from RM2288++. Malay from RM2088++ | Capacity: 550 pax | Ellie Low the Catering Event Manager is super attentive, responsive even at odd hours and makes sure everything runs smoothly prior and during the entire wedding event. She is also a very funny and nice person to talk to. Thanks to her valuable suggestions, the couples are able to focus on the important issues to ease the wedding planning tremendously. The wedding management team takes each customer’s request seriously, great service indeed. Very elegant venue to hold a reception, the ballroom looks amazing with the decorations, flowers, chandeliers.
However, some hotel staffs have to be trained to handle every situation with extra care for example what to do if drink is accidentally poured on customers.
Wedding at Sheraton Imperial KL by Ethanity Photography | Nov 2017
Villa Danieli Italian Restaurant Capacity: 90 persons
Nusantara Ballroom – banquet 550 pax
do@M – 140 pax banqueting
Celestial Court Chinese Restaurant
Wedding at the Nusantara Ballroom was so romantic with flowers, candles and dripping chandelier lights and colourful ambience ….blissful setting for the happy couple to celebrate their marriage!
My wedding reception was held at the Nusantara ballroom, Ellie has been a great help to get everything on track throughout the preparation and actual day. She is a very attentive and thoughtful person.
Our bridal suite was lovely decorated, with an amazing KL view. Reception dinner was good. Everything seems perfect till I gotten 2 upset feedbacks. First, one of my guest had Red Wine spilled on his shirt by a waiter who was pouring wine for him. No apologies was said, absolutely nothing. The waiter just walked off away. My guest was totally disappointed on this and he did not expect a 5 star hotel to treat guests that way.
Second, my dad was using the complimentary valet parking given to us. Upon getting his car, the valet was asking for the valet fees which my dad said it was supposed to be complimentary. The guy was very impolite persistently asking for it and my dad asked him to check his records. The guy gotten rude and unwillingly went to check only to realised that indeed our car plate details was given there. Once again, no apologies were given. My dad was infuriated with that kind of service, spoiling his day!
I thought that Sheraton Imperial would have been the best choice I would have made for my wedding, only to get this feedbacks back. I’m truly upset on this matters as it has affect my guest and my family.
Sheraton Imperial Kuala Lumpur Hotel
FB Page: fb.com/sheraton.imperial
Add: Jalan Sultan Ismail Kuala Lumpur, 50250 Malaysia
Tel (Wedding Team): ++603 27179823 / 27179817
Packages 2018: Chinese/ Indian Menu from RM2288++ per table
Malay from RM2088++ per table
Capacity: Nusantara Ballroom – 550 pax
Celestial Court Chinese Restaurant Capacity: 180 pax
Villa Danieli Italian Restaurant Capacity: 90 persons inside and 50 at the balcony pool area