Royale Chulan | Mutiara Damansara

REVIEWS

Nov 2018

This review is only for couples considering the venue for their wedding day.

Here’s a list of all the things that went well in the one year lead up on planning:
1. The head of banquet kusyairi did a really good job on that day and being accommodating to all request made.
2. Their bridal suite is simply awesome. It’s a duplex room which is also like a mini house. Perfect
3. The infinity pool is beautiful for guests coming from overseas and wanting to stay.
4. The food served on that day was amazing.

Here are a list of things that didn’t go well / went poorly in the entire year of planning.

1. Lack of communication and poor response rate by the senior sales planner in charge. Despite multiple feedback given, this barely changed until the last month (after escalating to the GM)
2. The responses that eventually turned around were mostly incorrect per discussion had and made no sense most of the time. The accuracy of information sent including invoices and seating plan layout etc were consistently incorrect
3. There was zero appreciation and action towards feedback given. The assistant director overseeing this had zero communication with me despite me including him in all feedback given
4. On the final week, I was being sent incorrect information on the big days plans. Including having messed up the food tasting menu (incorrect meal was served) and also getting the spelling of the grooms name incorrectly.
5. Prior to the big day, it was informed to the senior sales planner that the napkins for the table needed to be a specific colour, when I went down a couple of hours prior to that, it was noted that she got the colours wrong too.
6. I had previously informed the hotel to ensure alcohol is served promptly and with good service. On the day, the server in charge of the bridal table barely served us drinks until I had to keep asking him several times.
7. Lighting technicians – had no idea when to dim or brighten the room. Instructions were perpetually made throughout the night.

For a couple spending a whole heap of cash in a supposedly five star hotel, the comfort and service provided to us were on the extreme minimal end. For a relaxed bride, who already planned a smooth and easy wedding in Australia, I experienced a much different situation with this venue and was able to feel nervous in the lead up to the big day.

https://www.google.com
Oct 2017
Hotel has a pleasant ambience, the Chinese food for the wedding banquet was surprisingly good!